quality

nia strives to provide high quality services which are continually improving and evolving to meet the needs of women and children who have experienced gender based violence. We have established a Quality Management System which provides a framework for measuring and improving our performance and includes the following:

  • Regular gathering and monitoring of client feedback
  • Complaints Procedure
  • Recruitment and Selection procedures
  • Training, development and support for employees
  • Annual Audit
  • Measurable Quality Objectives and systems to ensure accountability
  • Management reviews of audit results, customer feedback, complaints and equalities date
  • Use of relevant quality assurance frameworks
  • Adherence to good practice guidelines
  • Regular reviews of policies and procedures including feedback from service users

nia holds a Mayor of London Award of Distinction for services to Turkish Women.


nia's IDVA service holds an advice quality standards quality mark for casework (women)advice quality standards' logo

And has been accredited under CAADA'S Leading Lights quality assurance programme.Leading Light's logo

Rape Crisis National Service Standard's logo