nia strives to provide high quality services which are continually improving and evolving to meet the needs of women and children who have experienced gender based violence.
We have established a Quality Management System which provides a framework for measuring and improving our performance and includes the following:
- Regular gathering and monitoring of client feedback
- Complaints Procedure
- Recruitment and Selection procedures
- Training, development and support for employees
- Annual Audit
- Measurable Quality Objectives and systems to ensure accountability
Management reviews of audit results, customer feedback, complaints and equalities date - Use of relevant quality assurance frameworks
- Adherence to good practice guidelines
- Regular reviews of policies and procedures including feedback from service users
We hold the following quality marks
- Rape Crisis England And Wales – National Service Standard
- Safelives Leading Lights
- Advice Quality Mark Casework – Women
- Women’s Aid – National Quality Standard
