Our Quality

Our Quality

Our Quality

nia strives to provide high quality services which are continually improving and evolving to meet the needs of women and children who have experienced gender based violence.

We have established a Quality Management System which provides a framework for measuring and improving our performance and includes the following:

  • Regular gathering and monitoring of client feedback
  • Complaints Procedure
  • Recruitment and Selection procedures
  • Training, development and support for employees
  • Annual Audit
  • Measurable Quality Objectives and systems to ensure accountability
    Management reviews of audit results, customer feedback, complaints and equalities date
  • Use of relevant quality assurance frameworks
  • Adherence to good practice guidelines
  • Regular reviews of policies and procedures including feedback from service users


We hold the following quality marks

  • Rape Crisis England And Wales – National Service Standard
  • Safelives Leading Lights
  • Advice Quality Mark Casework – Women
  • Women’s Aid – National Quality Standard

Our quality marks

Rape Crisis national service standards - Rape Crisis professionally approved
Advice Quality Standard
Safe Lives Leading Lights 2019 accreditation
Women's Aid national standard of quality 2018
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